Performance management case study the government of canada

December 6, Accepted: January 21, Published: January 22, doi: A study focuses on the reasons that impact on their poor English performance.

Performance management case study the government of canada

March — Regional Focus Issue: This paper examines the experiences of Universitas Terbuka UTwhich has initiated and implemented an innovative strategy of quality assurance QA for continuous improvement. The credo of the UT quality assurance system is "We write what we do.

We do what we write. This has taken a great deal of commitment and participation of all staff involved. QA at the UT required systematic and step-by-step processes, including development of the QA framework and job manuals, raising awareness and commitment amongst all staff involved, internal assessment, and integration of QA programs into the university's annual action plans, external assessment and benchmarking.

This paper concludes that quality assurance must be developed as institutional policy and strategy for continuous improvement.

Quality assurance; continuous improvement; quality management; distance higher education; open university Introduction Over the past few years, there has been significant growth of quality assurance QA activities aimed towards improving higher education on institutional, national, regional, and global levels.

Public and institutional stakeholders seeking accountability in higher education have encouraged governments to establish national quality assurance and accreditation agencies.

However, while the definition of quality assurance may differ, all quality assurance terminology shares a common purpose in ensuring that students receive a high quality and relevant education and awarded credentials that are widely recognized by governments and employers.

Quality assurance has been defined as "systematic management and assessment procedures adopted by higher education institutions and systems in order to monitor performance against objectives, and to ensure achievement of quality outputs and quality improvements" Harman,p.

Quality assurance facilitates recognition of the standards of awards, serves public accountability purposes, helps inform student choice, contributes to improved teaching learning and administrative processes, and helps disseminate best practices with the goal of leading to overall improvement of higher education systems.

Setting common standards and evaluation criteria, however, must take into account diversity and plurality of higher education within national, as well as regional systems.

Higher education institutions are challenged to develop new visions, new forms of collaboration across institutions and nations Harman, Brennan and Shah use the term 'quality assessment,' whose common methods and elements include 1 a national coordinating body; 2 institutional self-evaluation; 3 external evaluation by academic peers; and 4 published reports.

They further identify four main types of "quality values" they determine to underpin different approaches to quality assurance: In general, the term QA refers to a process of defining and fulfilling a set of quality standards consistently and continuously with the goal of satisfying all consumers, producers, and the other stakeholders.

In engineering and manufacturing, for example, 'quality control' or 'quality assurance' is viewed as a set of measures undertaken to ensure that defective products or services are not made — typically under the credo 'do it right the first time' — and that the design meets the product or service meets predetermined performance requirements.

It includes the regulation of the quality of raw materials, assemblies, products and components; services related to production; and management, production, and inspection processes. QA programs typically include peer or utilization review procedures to remedy any identified deficiencies in quality Wikipedia, n.

In the context of education, 'quality' has been placed high on the agenda of educational leaders, policy makers, and practitioners, and is in line with consumers' ever increasing demand for quality education.

Performance management case study the government of canada

In many countries, stakeholders have been placing high expectations on their educational systems, compelling institutions to produce higher quality products, services, processes, and by extension, students and graduates.

Governments have also been seeking increased levels of accountability from their publicly funded educational institutions. Faced with the globalization of the world economy, coupled with associated challenges of producing high-caliber human resources needed to effectively participate in the global economy, national stakeholders have voiced serious concerns about the 'quality' of their educational provisions to ensure their competitiveness.

Performance management case study the government of canada

Thus, it is clearly imperative that educational institutions continuously improve the quality of their educational provision UT, Since DE's inception and subsequent widespread diffusion, DE has been increasing access to education, a reality that has compelled many countries to adopt DE as part of their educational system Garrison, Further, this paradigm of 'access to education' is in line with the belief of student autonomy and independence, as students studying at a distance often do so alone Moore, As societies evolve from the post-industrial era to the information age, DE has also been similarly evolving.

As a result, concerns about the quality of DE provisions have been of central importance and subject to study. For instance, interactive communication between and among students and tutors is now being emphasized Belawati, It is within this 'access to education' paradigm that 'quality assurance' has become one of the fundamental aspects in planning and managing open and distance learning ODL provisions.

Since the s, quality assurance in distance and higher education has gained serious attention by institutions, stakeholders, and scholars. In response to QA line of inquiry, institutions have begun to re-define and re-orient their institutional missions and strategic visions to incorporate and address quality issues.

QA has now reached an important turning point and is influencing DE institution's management strategies and cultures. Stakeholders interested in ODL have become increasingly interested in quality assurance issues. Learners are demanding better quality educational services and provisions.

This means ODL providers must pay close attention to quality in terms of products, processes, production, delivery systems, and philosophy COL, Quality improvement becomes imperative for ODL providers, and governments have established quality agencies to improve the quality of educational practice.

Pressures for quality improvement have emerged from both internal and external parties.The case for a carbon tax in Canada. by Nicholas November 11, FunPlus Game is a mobile and social gaming company that provides interactive games for mobile devices and social networks.

Friends and family can play FunPlus games on Facebook and country-specific social networks, including Hyves in The Netherlands and VZ Network in Germany.

Factors Causes Students Low English Language Learning: A Case Study in the National University of Laos. Jan 31,  · Performance Management Case Study Here's a post that is mainly for those Business Studies and HR teachers who read HR Case Studies.

The attached case study describes a common situation where a newly appointed manager needs to be set . Government Case studies.

Filters. Government. Select term. CGI - Case studies; Clients Modernizing New York City’s Financial Management: Wake County, North Carolina Improving performance with end-to-end .

Government of Canada project management. Business Case Guide The business case provides the context for an investment decision, a description of viable options, analysis thereof, and a recommended decision.

but rather to give an at-a-glance presentation of performance to the project sponsor.

Quality in Government - Case Studies